Phone call after phone call got promises from PLDT with the same old bs from them.
Finally on December 11th I emailed [email protected] with my complaint, at this time I had no service for three weeks.
On December 19th ntc.gov replied that they contacted PLDT on my behalf.
On December 19th I contacted SKY Fiber and placed my order.
On December 20th PLDT contacted me referring to the letter from ntc.gov
and gave me the same bs as before.
On December 23rd Sky had it installed and running.
On December 24th I received another monthly bill from PLDT.
Follow up to Woe PLDT
Enzyte Bob
27 December 2019 02:54:14
3377
eduardo001
27 December 2019 03:04:45
91
Do not pay them dude. PLDT is crap.
GuestPoster204
27 December 2019 03:26:01
0
Services not delivered should not be paid. Do they do prorate in PI? If PLDT insists on collecting, is there a consumer protection agency in the Philippines?
Cancellation is the only recourse now. Sorry to hear of your difficulties...
Enzyte Bob
27 December 2019 04:53:35
3377
Yes, I sent my son down to PLDT with the bill, he is too polite to tell them to shove it. Of course I'm not going to pay the bill.
I want to return the router so we don't get charged, but family members are convinced to let them pick it up.
At this moment our download speed is 19.32 mbps and upload is 12.32 mbps. On PDLT when running our speed varied between 1.5 to .5 download mbps.
PLDT was 1980 peso per month & Sky is 2500 peso per month.
GuestPoster204
27 December 2019 05:01:49
0
W9XR wrote:Yes, I sent my son down to PLDT with the bill, he is too polite to tell them to shove it. Of course I'm not going to pay the bill.
I want to return the router so we don't get charged, but family members are convinced to let them pick it up.
At this moment our download speed is 19.32 mbps and upload is 12.32 mbps. On PDLT when running our speed varied between 1.5 to .5 download mbps.
PLDT was 1980 peso per month & Sky is 2500 peso per month.
Glad to hear of the resolution! Thanks for your post.
DevilDoc
07 January 2020 04:17:00
15
I had similar problem with my relocation. I finally told them I was wanted to cancel my fiber contract. They told me I could buy it out. I told them I didn't need to because they were in breach of contract for not providing me service. Fiber was installed 2 days later.
That conversation was with their tech support on Facebook btw. So I had proof of everything with screenshots of the chat.
Subscribe to this topic
Articles to help you in your expat project in the Philippines
Phones and Internet in the Philippines
When moving to the Philippines, the first ‘essentials' is telecommunications; Getting a local sim card and ...
Lifestyle in the Philippines
About to move to the Philippines? Wondering how you're going to adapt to your new environment and lifestyle ...
Dating in the Philippines
The beauty of the Philippines, with its dramatic modern and old Spanish architecture, plus the golden sands and ...
Leisure activities in the Philippines
Consisting of more than 7,000 islands, the Philippines is a real treasure that you can explore during your stay ...
Getting married in the Philippines
Getting married in the Philippines provides a backdrop of immense beauty through stunning beaches, tropical ...
Choosing your neighbourhood in Manila
Choosing a neighborhood is one of the most critical decisions that expats need to make when moving to Manila. Each ...
Open a bank account that suits you
Discover the best international banks to manage your money securely.
"