I am Marc Heylen, live in Pattaya and have ordered on 14/10/2019 from the German company https://freshlightblue.com/ with adds on Facebook a laptop with Order ID: #4232 described as: [1 Year Warranty] Fingerprint 15.6 Inch 1920*1080P FHD IPS Screen 9th Intel Core i5 Windows 10 8GB RAM 256GB SSD Gaming Laptop Model M123551 for $112 and still did not received this item. The mails and request for information are unanswered. The order document tells me waiting ship. How can I get my money back of the item send to me? Where can I complain for this fraud if they not send the paid item to me? How can we protect ourselves against this kind of frauds. Strange is that they posted on Facebook, that suppose to be secure. If somebody know the answer to this please send me. If you can help me we probably can help more people. Thanks. Marc