Insurance not reflecting in Absher


This is regarding the extension of my infant  son's multiple entry visit visa. When I am trying to extend the visit visa it is giving me error as below.
"There is no health insurance"
I checked on the ACIG site and there the insurance is showing as ACTIVE for a duration of 730 days.
I tried appying for new insurance as well online but they are getting rejected automatically after the payment is done.
SADAD payment is already done.
Can someone please help me on this.

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