What does it mean by " more than 1 record that found""

Hi when I am came on Visa and when I am trying to check my iqama stus online MOL with my Passport no, its showing as

"There are more than one record that satisfies the conditions".

Please let me know if this is an issue and how we can solve it.

Note: in 2014 I went on exit re entry from Saudi and didn't came back. Now after almost 4 and half  years ... I came in a new Visa.

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