Can't obtain egyptian birth certificate

Dear fellows,

i am based in london, and my wife is Egyptian, recently we are blessed with a child in london, we went to register child's birth in Egyptian consulate in london by the end of May 2018 and we were promised to get an update in 6 weeks time after submission but nothing heard from any one, later in begin august 2018 i visited consulate and they told me  that by the end of august 2018 some one on my behalf  in Cairo has  to contact the local union council office ( Town Hall ) in person to retrieve an original copy of  child's birth transcription and send it to me via post to London or Email or whats app me the photo, all this to get my child's Egyptian Passport application, but in simple my wife's family is abroad  and visit the family home once every year and if there is any one living in Egypt we are not in interaction with any one simply, and we don't have plans to visit Egypt unless the baby in at least 2 years but need his passport soon.

my question is simple at last, that is there any way or some company or agency who help people or provide paid services and handle overseas Egyptian's in country administration matters, so i can contact them and on my behalf they can retrieve my child's birth certificate and post us to london.

any help or advice will be appreciated