Customer care in Oman

Its really good and worth. .Thanks

Priscilla

I am project manager for restructuring the water and wastewater sector in Oman for the Government. As such, it would be very useful if we also get feedback on the customer services of the water and wastewater suppliers (PAEW and Haya except in Dhofar).

Keith

I have very bad experience as a customer , after purchasing mobile phone from ROUMAAN.COM

I had problem with the phone & it was in warrenty period.

Customer service took one month after series of call , to collect the phone from me for the servicing.

Once he collected the phone then , there is no response , even after calling .

Customer service chat section also doesn't respond.

I made a mistake by buying thro internet facility.

Yup....the customer care services are usually good in most of the places but the only thing u need to get there quite before the closing time. ☺. Of course; some companies do have after sales service esp automotives and electronics....as I know of them only

Before moving to Muscat I had read on  blogs that the customer service was dreadful.  People wouldn't greet you when you entered a store and it was difficult to find anyone to serve you.  I've found the exact opposite.  Generally, I'm greeted when I enter a store (if it's a small store) but if not, who cares?  I've never had a problem finding anyone to help me, often this is because sales people are paid partially on commission.  Like any other country that I have lived in (not a vast number I'll admit) the advice I have received on products has ranged from "generic" to "excellent", but I have never had someone be rude to me or simply ignore my questions.