How to change e-wakala Travel Agency Name and how long It will take

I have got a VISA from a Saudi Employer. Due to some reason the current Travel Agent can't process my documents for endorsement. So I need to change the name of travel Agent. 70 days already taken by my employer and till now no any result. How long it will take to update on enjazit.com? My name is also not correct on current e-wakala or e-visa receipt.