Having recently signed up with Encargopaq in Sosua, I am starting to have doubts about using them.
Came across a load of negative comments from other customers. Looks like they used to be good but seem to have gone downhill rather badly.
Below some comments I have come across -this did not exactly inspire confidence.
But heard there are a couple of new ones in town, which appear to be pretty good. Anyone have any details about those?
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Enpaq -Comments from recent customers:
>Has anyone had trouble with encargo? I had a package delivered to Medley over a week ago now. The >USPS confirmed delivery but it's no where to be found at encargo. When I have asked three different >employees about it they say they can't help me because the package is gone. One employee said "there are >a lot of people in the same position as you ". Where do I go from here?
Cindy
Richard
The standard of service has deteriorated since Black friday to the point I'm thinking of changing companies. As for their tracking page, my current package has arrived in SD and Cabarete at exactly the same time.
>DAVE:
a few people have had problems yes......
>D Johnston Write it off it's been stolen.
>K.Nixon: We had a similar situation - no one at encargo could be bothered to do anything about it other than tell us that it wasn't there despite what the USPS said. We contacted the company we bought the items from and they were good enough to give us a credit, but we no longer use encargo - changed to EPS. The customer service we get there is top notch.
>D Burke: Same thing happened to us several weeks ago but as soon as we went down and mentioned it all of a sudden they had it on its way to us. Good luck.
>Passmore We had issues with Encargo Pac, my husband ended up speaking to Grace Pena in Santo Domingo to get the issue resolved. She is the Country Manager.
> Darlene, I spoke to fanny. She is the one that told me a lot of people are on the same situation. When I told her I wrote her an email the day before ....she said she gets too many emails to respond. She didn't seem to want to help at all.
>Passmore Fanny was the one that lied to us when we went in there. She also made promises over and over and didn't help us with it until we went over her head.
>Yes Jon all packaging was included. My mother sent it and I told her to include the receipt. She did. She went to the USPS and confirmed delivery and when I forwarded the receipt/confirmation to Grace she stopped responding to my emails.
>Kelly PatersonYes,,,,we have a package that we are still waiting on...said it was in Miami...then Santo Domingo..now month and a half later said it is still being delivered to Cabarate....we believe it was stolen in Santo Domingo..they say misplaced...don't think so.
>Dawn Dietl Richard, do you have an email address for Grace Pena? I have packages I've been waiting on for quite some time. Ever since Emanuel left, it's gone down hill.
>Dawn Dietl : Thank you Jodi. I think next week I'll check some of the new places that have recently opened. It's a shame because Encargo used to be pretty good.
>Justin James: Worst company ever !