postes à pourvoir en cdi en région parisienne ASAP

hello,

I work for a job agency in Paris and I'm looking for bilingual candidats for a long term contract for a Customer Care agent Position.

please have a look at the job description and if you are interested, or if you know someone who might be interested, do not hesitate and contact me:




VIP International, employment agency specialized in bilingual, trilingual people and foreign native speakers
   
Our client, Customer Care Contact Center, is launching a brand new european project and will be looking for:


CUSTOMER CARE AGENTS / BALTIC COUNTRIES (M/W)
(ESTONIAN / LITHUANIAN / LATVIAN)



Under the responsability of the team leader, you will be part of a dynamic and multicultural team and will be in charge of :

    Delivering the best client service qualities possible

    Dealing with calls/chat/mails taking into consideration his own objectives

    Dealing  with difficult / conflictual situations  and using the techniques which she/he has been taught

    Respecting the quality guidelines relating to procedures, tools, scripts defined by the company

    Satisfying and gaining loyalty from clients through good listening and by giving information adapted to their needs and giving personalized information

    Representing the client company and its image (by his/her attitude, behavior, language and clarity of expression)

    Verifying and ensuring the relevance of all information before giving advice to clients

    Actively participating in the development and achievement of objectives by adapting responses/advice according to the client needs and giving personalized information

    Immediately informing his team leader of any issues which could modify or compromise the development of tasks



Native (ESTONIAN / LITHUANIAN / LATVIAN) speakers or perfectly bilingual people.

Good communication and relation skills, team spirit, involvement and engagement in all tasks.

Word driven, stress tolerant, good reactivity to needs and excellent resolution skills when dealing with client demands and solving issues

Good understanding of the fundamental IT tools used



CDI with a one month trial period


Compensation: 1 600  1 800  per month
Advantages: 7 RTT per year / Health insurance / compensation for lunch



Please send your resume to : cv[at]veryinterestingpeople.biz

Bonjour vipinternational75008!

Bienvenue sur Expat.com  ;)

Nous avons une rubrique dédié aux annonces pour emplois, je vous suggère de placer une annonce dans notre rubrique Emploi services aux entreprises en France.

Bien à vous.

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