Hello, i have been living in Puerto Rico some years now and i moved to Vega Baja for a good work i got. I have been using this last year Claro DSL. For Six months i have been calling their support because i am having slow connection problems, stability problems including packet loss and drops. In all these six months i started having problems only once a technician came and verified there was an issue and since then they only make different excuses and i decided i need to switch. Anyone near here can tell me which provider is good for gaming, stability and downloading? I know liberty is available but when i got here some people told me they were bad i dont know if they changed in the zone...
Internet for Gaming and Downloading in Vega Baja?
preguntonontrack
20 October 2013 19:31:00
3
usmc_mv
22 October 2013 02:43:04
1049
If I recall PR ISPs were forced to rezone to prevent monopolization of the island (I do not know you can avoid it.) Anyways, first and foremost avoid satellite especially if you are gaming and streaming video. Latency will be an issue.
Truthfully I would avoid DSL at all costs. Check out these providers.
XAIRNET - http://w2.xsn.net/residential-page/
OneLink - http://www.choicecable.com/
Choice - http://www.onelinkpr.com/
If there is another telephone company in your area besides Claro check with them. Chances are if Claro is not the incumbent carrier you have another option. But Claro is the largest phone company in PR.
Matt V. - Manaus, Amazonas, Brasil
Visit my Personal Blog - brazilbs.blogspot.com
kubla
22 October 2013 17:23:53
19
In my experience, Claro has been horrendous for both functionality and customer service. I swear I've lost months off my life dealing with that circus. They seem like they will tell you anything just to get you to hang up the phone, so you end up hearing something new every time you call. That is if you can actually get to talk to someone without being lost in their phone tree or hung up on.
Anyway, another option might be aeronet. Supposed to be very good although higer prices for residential customers. But if you need internet for work, might be worth it.
Good Luck.
preguntonontrack
24 October 2013 03:20:09
3
Kubla, that is exactly my experience in the last 6 months and i tried to cancel 2 weeks ago via phone and after 1 hour of them switching departments they told me i can only cancel on a physical store.
After reading and doing my investigation i think my only option is liberty for gaming, stability and downloading but i am not sure how good is their connection on Vega Baja... If someone knows if they have any packet loss issues or bandwidth problems in Vega Baja or near please i need feedback here.
usmc_mv
24 October 2013 03:23:16
1049
Because Liberty is a cable provider you probably will have a better experience. DSL is supposed to more reliable but it is becoming an ancient technology - replaced by VDSL.
Matt V. - Manaus, Amazonas, Brasil
Visit my Personal Blog - brazilbs.blogspot.com
preguntonontrack
24 October 2013 03:34:47
3
Good to know but still ill be looking forward for feedback of liberty's users. When i got here people told me claro was better and i am not sure how liberty is doing after they did improvements and onelink (liberty bought onelink) bought them.
usmc_mv
24 October 2013 20:11:11
1049
Post your findings here when you find out.
Matt V. - Manaus, Amazonas, Brasil
Visit my Personal Blog - brazilbs.blogspot.com
motomataru
28 October 2013 22:54:55
49
We had Liberty at the old house. It was fine up until about two years ago, when the Internet started dropping, sometimes so frequently we couldn't get a connect. Then we had months of technicians visiting, replacing cabling, modems, etc. They thought the main problem was high signal strength blowing out the modem, so kept adding attenuators. But at least they'd come after you insisted that there was a problem despite what their system was telling them. The Liberty techies were MUCH better than the contractors, who don't know much more than cabling a new system. Finally, a Liberty tech realized there was a problem with the little piece that splits from the line on the street. So we had about a week of non-dropping Internet before we moved. In all, I found Liberty responsive, but it took two years to get a tech that would bother to stay and troubleshoot until the problem was solved.
We have Claro now and so far no problems other than their sales people calling to upgrade us, sometimes five times a day. We have the bottom tier Internet, so the upload is horrible, but that wouldn't be a problem unless you upload videos to youtube and such. We had to go wireless to the router -- I prefer Ethernet -- because Claro refused to put in a new phone outlet by my desk.
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