Help!

The best thing to do is go to the CRIM office, take somebody from PR with you, bring all papers.
Let the local person do the talking and you just look friendly and smile every now and then.
The local person should know about the case of course and stay calm.

Trying to get something done from authorities in this country by mail, telephone, fax, internet etc. won't work in 99% of the cases. Going to the office is what everybody does - go with the flow.
Also being a "gringo" doesn't help, that's why bringing the local and him/her do the talking, even if you speak Spanish, is the way to go.

Good luck!

Hello Gary,
I've recently joined the conversation and have noticed a number of your posts.  I'm considering moving to PR, partly as a way of improving my health by living in a warmer climate.  I have an injury that doesn't do well in my northern climate.  I'm currently live in Michigan but have lived in the southern US for a number of years.  Even within the mainland US, there can sometimes be some resentment regarding non-locals.  I can't help but get this impression from your posts, especially regarding the use of the term "gringo".  Things are what they are.  I seems there is an embedded and permeating resentment toward "outsiders", particularly toward those whom are non-Spanish speaking, from the US mainland.  Is this accurate?
IF so, I honestly wonder if a person such as myself would ever feel "at home", even if fluent in Spanish?
I'm not finding fault, only trying to get a realistic feeling for the environment.
I've studied some of the history and have previously encountered information regarding sentiments about Independence V.S. Statehood etc.  I guess I'm just trying to get an honest evaluation regarding the degree / magnitude of these feelings within society and whether this should be a serious consideration of a "main-lander" considering a permanent stay.  Thanks in advance.

Whenever you move to another place, you are going to be a stranger.

When I first moved away from Amsterdam where I was born to a small rural town in the Eastern part of the Netherlands, people referred to me a "the guy from Amsterdam". When I next moved to Germany they talked about me as "Der Holländer" (the Dutchman).
Here in PR I'm a gringo although I'm no North American but many people think I'm one.

You'll never really be "one of them", not even in a different town/ area in your own country.
Once you decide to move away from your country you're going to be a foreigner - and stay a stranger for the rest of your life.
When I go back to Amsterdam it's not my home anymore; I feel like a stranger in my own city! A lot changed since I left back in '88.

Now if you realize that you're going to be a foreigner and you think you can handle it, you can move anywhere in this world.

If you go to live in a foreign country and behave as if you're better than the locals and openly criticize things you don't like, you're not doing yourself a favor.

If you come with an open mind, learn the language and behave friendly and humble you'll find that there are nice people all over the world and you'll feel a lot less foreign.

Here in PR there are quite some people who are not to happy to be part of the USA and who don't like arrogant gringos who won't learn Spanish and who behave like know-it-alls.

I'm sorry to say that many expats are like that. Especially the expats that are here for three, four years before they make their next career jump. They live in expensive gated communities, don't mingle with locals and criticize everything local.

There's also a large group of people here who would like for PR to become a state and they are more friendly towards "gringos", of course.
Still it all depends on how you are behaving.

I live in the "barrio" in a rural area in the mountains. In the mean time people know me and I feel at home. Of course it helps that my wife in Puerto Rican.

My personal experience with Puerto Ricans is very good. Most people are open and friendly.
When dealing with authorities I learned that it's better to let a local do the talking. Things will go faster and easier.
Doing business is more difficult than it is for locals (but that's the same all over the world). I have a local sales person working with me and that helps a lot.

Bottom line, if you plan to move here, learn Spanish and be nice - most people here will be nice to you.

YES, Gary you are 100% correct! The Puerto Ricans take much pride in their country... they are for the most part very giving people and when they see you take interest in their country and language, they will bend over backwards for you. Like any place, you have your good and your not so good... I have never been offended being called a gringa, I am proud to be that american girl. We learn from each other, share cultures. There are many that are just as interested in our culture as we are theirs... Makes a beautiful friendship!

Apparently this is a normal thing that CRIM does.  They will double bill taxes on properties.  It may be the case that you have to go there in person and show the documents.  It is probably going to cost you less to fly down here for a day then to higher another person. 

Personally I would not entrust such documents to an unknown person.  If you lived here you know why I am saying this.