Where I came from have a consumer council. It is not a powerful organization legally. They work with customs and food/hygiene departments...etc.
I've got ripped off twice while my house is still under built. Everyone I talked to, said to me it became common practice here. If you did not get ripped off, something must be wrong. When I asked container rental for a discount since I have been renting for so many months and I told the lady that I've got ripped off twice. She replied "Me too! This is my 3rd building contractor. I feel you completely."
When I buy a car, they give me a bike. Does it mean I have to accept it as is? Of course not! But there is no organization or government body to protect consumer rights here. If there is one, please enlighten me.