Network Operations Technician

Posted 2 months ago
75 Visits
Description

Flexential offers comprehensive data center solutions including colocation, cloud, and managed services. We're committed to empowering businesses with reliable IT needs, backed by superior customer experience.

Role Overview:

This role is ideal for those with a strong foundation in facilities infrastructure, Windows operating systems, and PC troubleshooting.

Key Responsibilities:

  • Resolve and escalate facility and customer issues promptly.
  • Maintain professionalism in all customer and internal interactions.
  • Troubleshoot technical issues, utilizing our ticketing system.
  • Adhere to Flexential's policies and procedures.
  • Provide support across various shifts in a 24/7 environment.

Qualifications:

  • Passion for excellent customer service.
  • Knowledge of Windows/Microsoft Operating Systems.
  • Strong communication skills and attention to detail.
  • Previous IT Support experience (preferred).
  • Relevant certifications (Network , Security , CCNA, Microsoft MCP/MCSA) are a plus.

Benefits:

Competitive health coverage, 401(k), PTO, disability, life insurance, and more.

Hiring Range: $20.41 - $23.30 per hour

Skills

Passion for excellent customer service.

Knowledge of Windows/Microsoft Operating Systems.

Strong communication skills and attention to detail.

Previous IT Support experience (preferred).

Job offer details
Experience
Junior
Contract types
Permanent contract, Fixed-term contract
Working time
Full time
Salary range
USD 1000
Contact
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