Flemish speaking Customer Service Agent

Posted last month
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Experience Junior
Contract types Fixed-term contract
Working time Full time
Language(s) spoken Dutch (Mother tongue), English (Fluent)
Salary range 18000

Our client is currently recruiting German native speakers to work as Customer Service Agents for an exciting project within the multinational automotive industry.

Overview of the role;
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by companys clients and as required by the individual needs of each customer.


Answer inbound calls from customers to provide after sales support, schedule appointments, provide commercial information, as well as other services as requested by the company within guidelines/goals established by the client and contact center management
Consistently achieve call, email, and chat quality score goals to meet client and customer satisfaction goals.
Other duties as assigned.

Experience in high quality Customer Service support would be ideal (B2C)
Good and professional communication skills
Native level of Flemish plus fluent level of English; knowledge of French would be benefitial
Knowledge of local or Spanish language would be an asset but not required for the job
Data updates process
Good knowledge on hardware and Software (PC/Peripherals) and on special technologies,
Aware of Customer data privacy rules
Type of contract; Specific Service Contract (long term)
Available to work full time (38hours) Monday to Saturday (2 Saturdays max. per month from 10,00am -14,00pm)
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