Customer Master Data Administrator

Posted 3 months ago
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Experience Junior
Contract types Permanent contract
Working time Full time
Language(s) spoken French (Mother tongue), English (Fluent)
Description

Your role
The Customer Master Data Administrator position supports all Business Areas and work closely with departments in differed geographic regions. Administrators are accountable for the creation and maintenance of all customer accounts.

your responsibilities are:
Accountability for managing the administration of all Customer related data.
Processing all Customer Master Data inputs and changes.
Handling all data entry requests and queries received.
Ensuring that service quality levels fully meet expectations.
Ensuring compliance with legal requirements.
Identifying and communicating gaps, queries, and errors.
Maintaining a high standard of customer service.
Supporting improvement programs
Supporting the implementation of the price increase programs.
Informing Supervisors of any issues or opportunities with existing customers, such as upcoming major contract renewals, etc.
Being the primary contact with the country based account management team, as well as commercial and query teams.

Skills
* Excellent team player. Able to work well within the own team, as well as building strong relationships with all other internal and external stakeholders
* Excellent communication and telephone skills
* Understanding of customer administration matters for different countries
* PC literate
SAP for data handling and reporting
Microsoft Outlook
* Enthusiastic and easy to get on with
* Strong customer focus
* Ability to work to global work procedures
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Nicole van der Plas
Nicole van der Plas
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