Public Web Inside Sales Representative (German speaker)

Posted 3 months ago
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Experience Junior
Contract types Permanent contract
Working time Full time
Language(s) spoken German (Mother tongue), English (Fluent)
Description

We are looking for inbound sales representatives for a world leading and innovative computer brand. You will be in continuous contact with end users to close inbound opportunities, consult them on the right product fit and you will be responsible for the whole sales proces (from pricing to follow up).

Your role
Close incoming sales opportunities to ensure that short term goals, objects and quotas are met
Assist customers with order placement, providing product information and advice related to products and services that best suit the customers needs.
Follow up on leads generated from the Customer Service Team or other departments.
Provide an excellent customer experience from the initial call to final sale closure.
Ability to identify opportunities to up and cross sell products as per customers requirements.
Complete call logs and reports where required.
Ensure that products, services and solutions recommended to clients will fulfill their needs.
Offer an elevated level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily & monthly targets.
Liaise effectively with other internal departments and external businesses in a professional manner as required.
Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
Maintains product knowledge by attending training workshops and keeping up to date on product material.

Working conditions: The customer is investing in their own people so they have a very relaxed office environment (not at all like conventional call centers). Besides language classes and internal training The office also have to following benefits:
Monday morning breakfast ("thank god it's Monday breakfast")
Thursday after work drinks
Bootcamps / readings (small fees might apply)
Dogs are allowed in the office
Free coffee, teas, fruit water
Good salary
24 holiday days a year

Skills
Qualifications
Ability to write and speak fluently, clearly and concisely in German.
Ability to write and speak fluently, clearly and concisely in English.
Previous customer support experience is an advantage
Excellent problem-solving abilities
Empathetic and can communicate in a caring and friendly manner
Strong time management skills and motivation to exceed expectations
Enjoy working in a fast-paced environment
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Strong team spirit with passion and drive to help users and deliver the best in customer service.
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Nicole van der Plas
Nicole van der Plas
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