Customer Experience Specialist (French speaker with English)

Posted 3 months ago
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Experience Junior
Contract types Permanent contract
Working time Full time
Language(s) spoken French (Fluent), English (Fluent)
Description

We are seeking Customer Experience Specialists fluent in French and English - to represent a travel industry leader connecting people worldwide to unique travel experiences.

In addition, you will possess excellent communication and negotiating skills and will have the ability to build rapport with clients. You will be an excellent team player able to work within a friendly environment.

Do you have a passion for travel & adventure? Possess excellent customer service skills and interested in working in the lively, sunny city of Barcelona? Then we want to hear from you.

Your role
Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations
Identify and troubleshoot the issues accordingly using available resources
Logging and follow up of Customer Information
Responding to enquiries and handling client escalations by telephone and email
Having a full understanding of company processes and maintaining contractual obligations

Our offer
Extensive training and languages lessons (English)
Excellent and multilingual work environment
Excellent career prospects
Convenient office location Sagrada Familia, Barcelona
24 holidays per year on full time bases

Skills
Required skills
Excellent communication skills
Excellent negotiation skills
Problem solving
Sense of responsibility

Our ideal candidate is
Passionate about travel and world class customer service
High level of both written and spoken English
Available Full-time (39h/week)
Flexible with working different shift patterns and weekends
Available to attend a full-time (3 weeks) paid training.
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Nicole van der Plas
Nicole van der Plas
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