German Customer Service Advisor Solar Energy Relocation Barcelona

Posted 3 weeks ago
73 Visits
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Experience Junior
Language(s) spoken German (Fluent)
Salary range 21K-25K
Description

Sitel Barcelona is recruiting bilingual employees to cover the German market of one of our most important services focused on the Solar Panels & Renewable Energies field in Barcelona.

One of our biggest clients with sales of around €1 billion in 2016 is the global market leader for solar inverters, a key component of all PV plants.

They offer a wide range of products and solutions that allow for high energy yields for residential and commercial PV systems and large-scale PV power plants.

Responsibilities

-Maintain the technical support hotline, and use communication and basic troubleshooting skills to provide customer support to the users, installers and customers of our client
-Ensure that all customer contacts are handled in an efficient and effective way, while also being focused on customer needs
-Provide first level technical support on several products groups. Resolve 50% of your contacts without involving other people
-Ability to follow technical troubleshooting guides and technical knowledge to determine the technical solution or escalation path
-Other duties as required or assigned

Skills/knowledge required

-Customer focus and a service-oriented attitude
-Ability to communicate on the phone with customers while taking detailed notes
-Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
-Attention to detail and a high level of accuracy
-Proficiency in the German and Englishlanguage, both written and verbal
-Excellent interpersonal and communication skills
-Excellent organizational skills
-Ability to analyze and solve problems
-Ability to work under time pressure and stress
-Ability to handle multiple projects in parallel
-Ability to work individually as well as part of a team

What we offer

-A long term position
-Possibility of internal promotion
-Full time position (39h/week), Monday to Friday
-21,000€/gross incentive scheme of up to 3.500€ gross annually
-Paid training of 3 weeks

Where are we?

We are situated in the business area 22@ of Barcelona. Nearby we have the beach and the Poble Nou District. We also have tramway and underground stations close to the site.

Requirements:

German high level
English high level
Customer Service experience
Call center experience us a plus
Soft skills

Job Type: Full-time

Salary: 21,000.00€ to 25,000.00€ /year

Skills
Fluent level of German (Written/spoken)
Fluent level of English
Previous experience in customer service and/or renewable energy background is an advantage.
Interested in this ad?
Contact
Sitel Iberica
Sitel Iberica
Karoline Karpf
Contact

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