IT Support L1 Analyst – German Speaker

Posted 2 months ago
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WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon – encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.

IT Support L1 analyst role, being the first line of support is to provide a single point of contact for end-users and is responsible for managing customer queries and performing simple troubleshooting. IT Support L1 are the interface between the customer and other tiers of IT support, fixing what they can through simple troubleshooting, at the first point of contact and escalating everything else to the remaining tiers in the operating model.


The Requirements

Proficient in oral and written German and English

At least two (2) years’ experience in an IT performance analysis and end-user support role.

Associate’s or bachelor’s degree in computer science, information systems, or similar is a plus.

ITIL Foundation, IELTS, TOEFL Certification is an advantage.

In-depth and current knowledge of computer programs, hardware, and business applications.

Basic knowledge of Windows, MS Office 365, MFA, VPN, Citrix, Azure, Active Directory and Exchange Server related tools is a must/

Proficiency in Service Now ticketing tool or other task management software.

Skilled in balancing technical knowledge with customer service skills

Job offer details
Contract types
Permanent contract
Working time
Full time
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