PAYMENTS SUPPORT AGENT

Posted last week
14 Visits
Contract types Permanent contract
Working time Full time
Language(s) spoken English (Mother tongue)
Description

The Payments Support Agent will join a young energetic team whose main responsibility is to assist customers with payments related queries.

Responsibilities:
• Processing customer withdrawals;
• Analysing and verifying KYC & AML documentation in accordance with internal policies and procedures;
• Monitoring and escalating any suspicious and/or fraudulent activity identified through daily risk checks;
• Reviewing customer's activity and report to team leaders, as required;
• Handling and resolving payments related customer queries via escalations;
• Processing high SLA brands;
• Ensuring the confidentiality of all customer data;

Requirements:
• Have, as a minimum, a B2 (Upper Intermediate) level of English or equivalent;
• Have at least 1 year work experience in a KYC, Payments and/or Risk related role;
• Knowledge of sportsbook and casino will be considered an asset;
• Possess good knowledge of AML & KYC directives;
• Have good command of MS Excel;
• Be able to work independently and as part of a team;
• Be highly detail orientated;
• Be flexible when it comes to working hours (position will be on a shift basis);
• Be able to work in a dynamic environment and under pressure;

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Youness Cherkaoui
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