German Speaking Customer Service Agent

Posted 10 months ago
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Contract types Permanent contract
Language(s) spoken German (Fluent)
Description

GOur client is looking a Customer Support Agent to join their team. The ideal candidate should be a team player, who is able to form positive relationships, is resilient and approachable and enjoys working in a dynamic and fast-paced environment.

Responsibilities:
Nurture and support player relationships via phone, e-mail, and live chat
Support and contribute to our CRM infrastructure
Participate in the planning of customer engagement initiatives
Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
Monitor campaigns and promotions across all allocated customer touch points
Receive, handle, and translate customers’ KYC documents
Be the point of contact for your regional Country Manager

Requirements:
Native level of Swedish/Danish/Norwegian/German
Intermediate to fluent level of written and spoken English
Strong communication and interpersonal skills
Strong writing skills (spelling & grammar)
Ability to write content in a creative and catching manner
Basic knowledge of Microsoft Word and Excel

Desirable requirements:
Previous customer care experience
iGaming experience

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Lucy
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