Executive Customer Service - Native Italian speakers

Posted 5 days ago
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Contract types Fixed-term contract
Working time Full time
Salary range MYR6000
Description

We are looking for Native Italian Speakers to work in Customer Service for a public listed company based in KUALA LUMPUR, MALAYSIA.

The Responsibilities of the Role:

• Handle inbound and outbound calls and emails relating to subscriptions, mobile phone swap fee, swap process and phone swap details submission to the client.
• Assist customers with their registration & subscriptions.
• Modify/cancel subscriptions.
• Handle feedback & complaints.
• Provide management reports to the client based on the agreed format and intervals.
• To capture all relevant information and feed it into the CRM
• Any other task(s) as assigned by management.


The Requirements for the Role:

• Diploma/Degree in any discipline.
• Excellent command of spoken and written English and Italian.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Ability to work rotational shifts.
• Contact Centre Operating Days/Hours : Monday-Sunday, 7am-7pm (Italy local time).
• Work Week: 5 day week based on roster.
• Off Days: based on roster.


The Package:

• Attractive Salary (RM6000).
• Housing Allowance RM500 per month.
• Work permit organized and paid by the company.
• Flight ticket.
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.

Skills
Diploma/Degree in any discipline.
• Excellent command of spoken and written English and Italian.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Ability to work rotational shifts.
• Contact Centre Operating Days/Hours : Monday-Sunday, 7am-7pm (Italy local time).
• Work Week : 5 day week based on roster.
• Off Days : based on roster.
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Scicom (MSC) Bhd
Scicom (MSC) Bhd
Audrey Yeoh
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