Data Center Technician

Posted last month
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Experience Junior
Contract types Temporary work
Working time Full time
Language(s) spoken French (Fair), English (Fluent)
Salary range Eur 25000/annum
Description

Server Build Technician Tier II – Provisioning Technician:
Classification requirements:
• An employee at this level must be capable of performing work outlined below, including the requirements of tier I.
• Able to communicate and to work with other technicians, departments, and customers (Moderate interaction).
• Exercises good interpersonal and communication skills. Both written and verbal.

Duties:
Provisioning Support
• Responsible for troubleshooting \ solution implementation for automated transactions.
• Understands provisioning workflows and can effectively utilize the SLIKI or internal resources to identify possible failures with automation.
• Responsible for escalating transactions to appropriate internal groups when Operations is unable to resolve.
• Troubleshoot and resolve problems with basic network, operating system installations, and configurations in relation to SoftLayer automated transactions. This is applied once operational resources are exhausted.

Datacenter Walkthroughs –
• Perform required walkthroughs per shift of the facility as mandated by compliance. Technicians will notate audible \ visual alarms on customer servers and escalate any facility issues to the datacenter.
• Responsible for opening tickets with customers for audible \ visual alarms. Tier III technicians will coordinate further on a resolution for the customer.
• Responsible for resolving any alarms that can be addressed without prior customer consent.

Distressed Inventory –
• Responsible for resolving distressed inventory by performing the appropriate internal processes such as running hardware diagnostics.
• Responsible for supporting site thresholds by performing component farming.

Internal Requests –
• Responsible for handling internal escalations and performing work under the supervision of the Site Manager for any internal hardware requests.
Outage \ UIP Response (Rack Level Outage) -
• Responsible for responding to UIP related events around physical infrastructure. Coordinating with internal departments to resolve outage events around faulty links, optics, or failed Networking devices.
• Requires escalation for any outage that extends outside of a single rack in the datacenter. Outage events are performed under the supervision and guidance of Site Management.

Skills
LAN, WAN, Networking
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