Operation supervisor-customer operations
Experienced Operations Supervisor and Collections Specialist with over 7 years of proven success in customer relationship management, payment recovery, and business operations. Currently leading a collections team in Dubai, I possess strong expertise in handling delinquent accounts, negotiating payment plans, and maintaining client trust. Skilled in operational systems such as CRM, PGW, and Invoice Web Viewer, I bring strategic leadership, multi-lingual communication, and team supervision experience.
Open to roles in:
• Operations Management
• Debt Recovery / Collections
• Customer Service / Client Relations
• Administrative or Warehouse Supervision
Ready to relocate and contribute my expertise to a forward-thinking company in Albania. Fluent in English, Hindi, Malayalam, and several regional languages. Strong work ethic, adaptability, and dedication to process improvement and client satisfaction.
Operations & Supervision
• Operations execution and team supervision
• Process improvement and performance monitoring
• Debt recovery and skip tracing
• Reporting and compliance tracking
Collections & Customer Relations
• Outbound collections and payment negotiation
• Billing dispute resolution and delinquency management
• Customer retention strategies
• Designing alternative payment plans
Administrative & Support Functions
• Warehouse and store management
• Documentation and report preparation
• Bank and client liaison
• CRM and system operations
Communication & Soft Skills
• Strong interpersonal and customer service skills
• Multilingual: English, Hindi, Malayalam, Tamil, Kannada, Urdu, Tulu
• Staff training and coordination
• Organized and detail-oriented
Technical Proficiency
• CRM tools (including BSCS, Citrex, Outlook)
• Invoice Web Viewer, Ask Labiba, DuVerse
• Payment Gateway (PGW) systems
• Microsoft Excel and reporting tools
degrees
Hindi (Fluent)
Tamil (Fluent)
Urdu (Fair)
English (Fluent)
