GER ENG Support Level 1

Posted last month
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Experience Junior
Contract types Fixed-term contract
Working time Full time
Language(s) spoken French (Fluent), German (Fluent)
Salary range negotiable
Description

TECHNICAL SUPPORT LEVEL 1


Created in 2002 in France, IPSIP Group is growing its services’ branch starting from the

installation of tailored data centers to the complete monitoring and remote management of a

whole IT infrastructure. More than simply providing customized data centers, the group is now

offering a complete panel of IT solutions, including 24/7/365 remote monitoring via their Network

Operations Center (NOC), IT infrastructure audit and consulting, development of business

solutions etc.


Job Description:
Working with IPSIP as a Technical Support Level 1 means becoming a part of innovative Transactional Email Solution. You will be a professional to provide support to end-users who may have troubles in using the services and perform the best customer oriented manner in order to bring the satisfaction to clients.

IPSIP is looking urgently for you :


Key responsibilities:

Communicate with the customer and follow up tasks until they are resolved;

Follow the procedures given by the Team Leader;

Attend the proposed trainings and apply the predefined templates accordingly;

Communicate in an efficient, accurate, polite and complete fashion;

Register the nature of the problems of the client, detecting the reason of the problem, if possible, and giving initial feedback;

Ask for all the required information;

Achieve personal and team targets;

Assign support requests that cannot be resolved at the service desk to the appropriate group of specialists for resolution and follow up;

Monitor the progress of high-impact incidents and keep all related people informed;

Inform the customers about the solution after their support requests have been resolved and ask them to verify the solution if needed;

Monitor the information channels (e-mail, instant messaging) of the technical support during your shift and act accordingly;

Follow the best business practices when establishing the contact;

Follow the communication rules of the company and not disclose proprietary information.


Job Requirements:

Working time:

From Monday to Friday, from 9am to 6pm

Saturday from 9am to 6pm (twice Saturdays maximum / Month)

Advanced German, and basic in English. OR French and English.


What IPSIP Can Offer You:
You will find at IPSIP Group:

● Competitive income bonus & multicultural environment

● Training Program and International Certification

● Extra personal Health and Accident Insurance

● Opportunity to work in global project


Kindly contact us via

Email: hr-vn@ipsip.eu

Tel: (028) 6299 2155

Please be informed that your CV must be written in English to be

considered and only shortlisted candidates will be contacted

Skills
German and English speaking; or French and English speaking
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IPSIP
Ms An
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