GER ENG Support Level 1

Posted last month
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Experience Junior
Contract types Fixed-term contract
Working time Full time
Language(s) spoken French (Fluent), German (Fluent)
Salary range negotiable


Created in 2002 in France, IPSIP Group is growing its services’ branch starting from the

installation of tailored data centers to the complete monitoring and remote management of a

whole IT infrastructure. More than simply providing customized data centers, the group is now

offering a complete panel of IT solutions, including 24/7/365 remote monitoring via their Network

Operations Center (NOC), IT infrastructure audit and consulting, development of business

solutions etc.

Job Description:
Working with IPSIP as a Technical Support Level 1 means becoming a part of innovative Transactional Email Solution. You will be a professional to provide support to end-users who may have troubles in using the services and perform the best customer oriented manner in order to bring the satisfaction to clients.

IPSIP is looking urgently for you :

Key responsibilities:

Communicate with the customer and follow up tasks until they are resolved;

Follow the procedures given by the Team Leader;

Attend the proposed trainings and apply the predefined templates accordingly;

Communicate in an efficient, accurate, polite and complete fashion;

Register the nature of the problems of the client, detecting the reason of the problem, if possible, and giving initial feedback;

Ask for all the required information;

Achieve personal and team targets;

Assign support requests that cannot be resolved at the service desk to the appropriate group of specialists for resolution and follow up;

Monitor the progress of high-impact incidents and keep all related people informed;

Inform the customers about the solution after their support requests have been resolved and ask them to verify the solution if needed;

Monitor the information channels (e-mail, instant messaging) of the technical support during your shift and act accordingly;

Follow the best business practices when establishing the contact;

Follow the communication rules of the company and not disclose proprietary information.

Job Requirements:

Working time:

From Monday to Friday, from 9am to 6pm

Saturday from 9am to 6pm (twice Saturdays maximum / Month)

Advanced German, and basic in English. OR French and English.

What IPSIP Can Offer You:
You will find at IPSIP Group:

● Competitive income bonus & multicultural environment

● Training Program and International Certification

● Extra personal Health and Accident Insurance

● Opportunity to work in global project

Kindly contact us via


Tel: (028) 6299 2155

Please be informed that your CV must be written in English to be

considered and only shortlisted candidates will be contacted

German and English speaking; or French and English speaking
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