SALON RECEPTIONIST

Posted last month
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Experience Junior
Contract types Fixed-term contract, Permanent contract
Working time Full time, Part time
Language(s) spoken English (Advanced)
Description

Salon Receptionist Responsibilities
Warmly greeting clients, walking them to the assigned station and alerting assigned hairdressers of their arrival
Booking and confirming appointments via phone and email
Processing transactions (cash and credit cards) and issuing receipts

Job Description
We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our services.

Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsiblities
Warmly greet clients, walk them to the assigned station and inform assigned hairdressers of their arrival
Book and confirm appointments via phone and email
Process transactions (cash and credit cards) and issue receipts
Offer beverages and chat with clients who are in the waiting area
Welcome walk-ins, answer questions about services and schedule appointments based on availability
Inform clients about new services and discounts
Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)Update client records with contact and billing details, appointments and services offered
Manage our call center
Maintain a tidy reception area
Order business cards, brochures and stationery as needed

Requirements
Some work experience as a Receptionist or Front Desk personnel
Hands-on experience with office equipment, like printers and POS systems
Familiarity with processing transactions
Excellent communication abilities (verbal, phone and email) with a customer service attitude
Solid organization and record-keeping skills
An ability to remain calm under stressful circumstances
English language skill is a must
We welcome candidates with no experience as well.

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TONI&GUY VIETNAM
TONI&GUY VIETNAM
SABRINA
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