Customer Service Executive ( Freight forwarding experience essential)

Posted last year
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Experience Senior
Contract types Fixed-term contract
Working time Full time
Salary range negotiate

Are you looking to join a young and dynamic team driving sales in the logistics networking industry? We are looking for a passionate and self-motivated Customer Service Executive to help drive revenue and take ownership of a key role within the business. You will need to have strong relationship management skills, be able to multi task, grow a constantly evolving portfolio of new clients, and make recommendations for future business strategy.

Job Description:
Ensure and provide a high standard of member and client service by displaying friendly, responsive, courteous and effective communication to member enquiries, increasing value to existing members and prospective members.
Ensure members receive accurate, consistent, responsive and timely information and assistance by taking ownership of the relationship with the member, to ensure member needs are identified an met.
Develop and maintain strong knowledge of features and benefits of the network to enhance the relationship with members and actively satisfy their needs and goals.
Resolve member complaints in an appropriate and timely manner within network policy and requirements.
To connect with the members every day.
Contact members to renew membership before they expire, main duty.
Must be able to contact via email, skype, whatsapp, phone calls.
Must be available to assist members on Whatsapp whenever request comes.
Help promote a members in the network.
Help members to engage within the network.
Convince members to attend the conference.
Collect feedback from members.
Able to make a report for manager and CEO.
Should be quick and fast.
Should be able to market and advertise members to attend.
Assist members if they have any serious problems.
Contact members to check up on their contact details if up to date or not.

Job Requirement:
Basic knowledge of MS Office.
Able to communicate on phone and flexible with time since we have clients from all around the world.
Bachelor's Degree in Logistics, Supply Chain or related field.
At least three years experience in logistics.

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X2 Group Ltd.
X2 Group Ltd.
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