Guest Relation Agent

Posted 6 months ago
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Experience Graduate
Contract types Fixed-term contract
Working time Full time
Language(s) spoken English (Fluent)
Salary range 18,000
Description

Qualifications :

The workplace is on Laemtong Beach, Phi Phi Islands. Candidate must be able to live on the suburb island.

Candidate must age at least 25 - 45 years old

Candidate must be fluent in English in Speaking, Reading, Writing and Listening. We do prefer multiple language speaker.

Candidate must have experience in tourism and hospitality

Candidate must have service-minded, enthusiastic, initiative, calm with a good problem-solving skill.

The contract is for one full year.

The job will start from 1st Oct 2020 - 30th Sep 2021

The company also provides for accommodation, 3 meals and work permit

Duties of Guest Relation Supervisor

1.Be responsible for giving a warm reception to guests and make sure that they are satisfied with their stay.

2. Can work under a number of different settings like in hotels or restaurants. Despite the diverse settings, they have to work well in dealing with people as well as under pressure from the customers.

3. When works in the resort, he needs to greet the guest as they arrive, checks them in the resort, give facts on the various amenities that are offered. They foresee and respond to the needs of the guest at the same time hear and resolve their complaints.

4. When works in stores or restaurants, they are also in charge of reconstructing a stores sales and competence. They analyze feedbacks from customers.

5. Offers deliberate direction to leadership that is established from the analysis.

6. Be responsible for noting all details of each guest and reported to the management, so does sharing the information to any relative department. They will also be responsible for updating the resort's communication channels.

Skills
Language: Fluent in English in all skills. Other languages will be your benefit.
Diplomas
At least college diploma
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PP Erawan Palms Resort
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