Polish Customer Care Assistant

Posted 2 days ago
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What I am looking for
Contract types Fixed-term contract, Permanent contract, Temporary work
Working time Full time, Part time
Salary range 70000
Experience Expert
About

Hello,

My name is Andy. Originally I am from Poland.
I have been staying in Metro MANILA since 2017.
Throughout my career I have demonstrated my ability to handle a variety of tasks in different Customer Service areas.
Currently I am looking for another Polish Customer Support Position.



Skills
I am open-minded, flexible and easily adaptable.
Recently I was employed as a Polish Customer Care Assistant ( TSR ) by TCL Online Services in Alabang, Metro Manila, PH. (since Oct. 2018 until March 2020).
Unfortunately TCL company unexpectedly moved Europe department into Europe ( Romania) and closed operations of the European team in Alabang.
During that period I have gained extensive technical and Customers Service experience which was recognized by awarding me 3 times with TOP TSR agent diplomas ( in May19', July19' and September 2019).
I am also proficient with Microsoft Office, Open Office, Outlook and experienced in back office tasks.
My main task was responding to customers inquiries via phone or email and providing appropriate resolution to technical issues/concerns.
Each case needed to be properly documented in Customer Relationship Management System.
I was also responsible for creating service cases. I respond to Customers inquiries with positive language, show compassion while listening to them attentively.
Ability of analytical thinking allows me solving problems quickly and effectively.
I hold a Master's Degree in civil engineering and TESOL Certificate as well.

Additional Skills:
-Customer Support,
-fluent in Polish and English,
-excellent communication skills,
-flexible & adaptable,
-well organized,
-hard worker,
-attention to detail,
-nice attitude,
problem-solving,
e-mail support.
-outbound calls,
-back office support,
-computer savvy,
Diplomas
Master's Degree,
Top Agent Diplomas,
TESOL Certificate NR: 100-180184
Language(s) spoken

Polish (Mother tongue)

English (Fluent)

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ANDY
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