Natives and Non Natives 「Japanese Cusomter Support Job Opening」

Posted 3 months ago
884 Visits
Report this offer
Contract types Permanent contract
Working time Full time, Part time
Salary range RM 500~8000 [ Depends on skills and experience ]
Description

Globee is a joint venture between Everise, parent company to the BPO firm

C3/CustomerContactChannels and UBASE, Korea’s largest Customer management provider. The state of art center in Malaysia combines the best of both companies to deliver omnichannel customer service, in multiple languages that result in customer experiences that are transformational for Globee clients.

Globee leverages the unique attributes of Malaysia to form a superior team of global champions hired to represent client brands. By selecting native speakers into this unique, international destination, customers from geographies around the world enjoy a seamless experience from a language, culture, and overall brand perspective. No one is better qualified to support the expectations of customers than someone who speaks their language as a primary, not secondary language.

SUMMARY
Responsible for handling customer queries from our leading global client’s end-users and partners. Serves as the first point of contact for customers by determining requirements, answering inquiries, resolving customer issues, fulfilling requests and updating the customer database with relevant information.

We have opening s for 3 positions

1.Japanese Speaking Customer Support
[Calls, Mails and Chats]
2.Document Review Support
[ No calls,mails and chats ]
3.Menu Editing Support
[ No calls,mails and chats ]

We are also actively looking for people who are ready to WORK FROM HOME.

Benefits
1. Good Salary
2. Medical Insurance
3. Resting lounge and cafeteria
4. Special incentives to work on national holidays
5. 14 days Annual Leave [ after 6 months probation]
6. 14 days Medical Leave [ after training period ]
7. Friendly work environment and zero overtime work

Work timings
1. Japanese Speaking CSR [ Shift basis ]
7:00-16:00; 10:30~19:30、12:30~21:30、
15:30~24:30 [including 1hr break] weekly 2days off
2.Document Review Support
9:00~18:00 [including 1hr break] weekly 2days off
3.Menu Editing Support
9:00~18:00[including 1hr break] weekly 2days off

Contact us at : kyujin[at]globeegbs[dot]com

Please share this information with your friends and help them find a good job.

Skills
1.Good communication skills and service minded
2.Basic computer literacy [ IE, Chrome, etc ]
3.Has an eye for detail [ quality oriented ]
4. Ready for a bit of multi tasking
5. Typing speed of 40wpm
6. Excel understanding will be plus [ not necessary ]
Diplomas
JLPT N1/N2 passed for non natives.
Interested in this ad?
Contact
Globee Services Sdn Bhd
Globee Services Sdn Bhd
Manu Mohan
Show
Contact

Share your experience

Help the other members by sharing information and advice on Kuala Lumpur