(RM7800) Native Speaking Content Moderator/Analyst (KL, Malaysia)

Posted 4 months ago
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Experience Junior
Contract types Permanent contract
Working time Full time
Language(s) spoken Korean (Mother tongue), English (Advanced)
Salary range 7800
Description

Benefits:
Basic Salary: Up to RM7,500 RM300 Night Shift Allowance
Medical Insurance, Dental, Gym subsidy, 28 days leaves
3 weeks paid training (with basic salary provided)
Relocation Benefit: Free relocation flight ticket RM500 allowance upon arrival work permit
MNC Work Environment
Location KL Sentral (The Biggest Transportation Hub in KL, reachable by MRT/LRT/KTM/Bus & etc.)
Career advancement


Requirements
Required Language(s): Native Korean & English (Both Spoken & Written)
Candidate must possess at least a Bachelor Degree in any displine to apply this position
Fresh Graduation is welcome
Ability to work on 24 rotational shift ( 9 hours per shift including 1 hour break)
Ability to work from Monday to Sunday, 5 rotational days per week, 2 rotational off day.
Must have no issue to work at KL Sentral (reachable by variable public transport)
Good communication skill, fast learning ability
Able to start work immediately (April Intake)

Responsibility
Overall: Perform content analysis in review, filter, identify and removing inappropriate content in social media such as pornography, images/video of violent content.
Assist our community and help resolve inquiries empathetically, accurately and on time.
Become and remain knowledgeable about social media products and community standards.
Make well balanced decisions and personally driven to be an effective advocate for our community.
Display a strong bias to doing what’s right for our community in supporting social medias mission.
Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
Respond to user inquiries with high quality, speed, empathy and accuracy.
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
Review the reported content within agreed turnaround times and standards of quality.
Identify inefficiencies in workflows and suggest solutions.
Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Skills
Required Language(s): Native Korean & English (Both Spoken & Written)
Candidate must possess at least a Bachelor Degree in any displine to apply this position
Fresh Graduation is welcome
Ability to work on 24 rotational shift ( 9 hours per shift including 1 hour break)
Ability to work from Monday to Sunday, 5 rotational days per week, 2 rotational off day.
Must have no issue to work at KL Sentral (reachable by variable public transport)
Good communication skill, fast learning ability
Diplomas
Degree Holder
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Kewei
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