Customer Service Specialist (Japanese Speaker)

Posted 6 months ago
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Experience Senior
Salary range 6000

Customer Service Specialist (Japanese Speaker)
Native Japanese Speaker or Certified JLPT N1 level

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• To exceed customers expectation in terms of customer service & accurate information.
· Work in a team to achieve the required KPI elements and SLA.

• Minimum 2 years of working experience in the Call Centre industry.
• Native Japanese / Business level English.
• Good in both time management & people development skills.
• Able to work on weekends and rotational shift.
• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
• Willing to work in Shift rotates (24 hours).
• Able to work on weekends and public holidays.

Customer Service, Call Center, Customer Care
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