Native German Speaker- Customer Service

Posted last month
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Contract types Permanent contract
Working time Full time
Language(s) spoken German (Fluent), English (Advanced)
Description

Responsibility:

Answer clients questions related to the company services via live chat, phone and email;
Escalate clients' requests and complaints to appropriate specialists;
Update clients about their requests and complaints status accordingly;
Gather client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement.
Provide full support to end user following protocols agreed between SELLBYTEL and our client, focusing on quality and appropriate communication, using a CRM
Resolving and accurately logging customer requests with the highest level of professionalism, ideally in a single chat/telephone call. Services may include providing general company and policy information, responding to account status and company’s services queries, and, if necessary, handling customers’ complaints.
Escalating customers’ requests, issues and complaints that are beyond the training level provided, using good judgment and initiative.
Gathering client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement.

Skills
Required skill(s): Microsoft Windows.
Required language(s): German- Native
At least 1 year(s) of working experience in the related field is required for this position.
Preferably Junior Executives specializing in Customer Service or equivalent.

Job Type: Full-time
Diplomas

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology, Mathematics or equivalent.
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Sellbytel Group
Michiyo Carlile
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