Customer Service Advisor (Native Japanese/Korean/Thai/Viet/Indo)

Posted last month
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Experience Graduate
Contract types Fixed-term contract
Working time Full time
Language(s) spoken Indonesian (Mother tongue), Japanese (Mother tongue), Korean (Mother tongue), Vietnamese (Mother tongue)
Salary range MYR 5000 - MYR 8000
Description

Nature of Business: BPO
Working Location: KL, Malaysia
Working Days/Times: 24/7 (Rotational Shift based)

• Provide primarily customer service-based phone support.
• Activate and engage with client/customer whilst providing accurate information about the customer’s issue.
• Accurately record and update customers’ cases into CRM and trackers following appropriate processes.
• Provide accurate and understandable information to all customers and support partners.
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
• Ensure all follow ups are done in a timely manner.
• Ensure all SLA’s are met appropriately.
• Maintain high level of customer satisfaction whilst maintain a professional manner.
• Be familiar with all policy, processes, and product knowledge and escalation paths.
• Remain polite, patient and courteous with customers throughout the experience.
• Ensure the end to end experience for all customers is at a high level of customer satisfaction.

Kindly forward your CV/Resume thru bkkhor@emcoexecutives.com if interested in the position.

Thank you!

Skills
Native speaker
Diplomas
Degree holder
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Ms Khor
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