Guest service officer

Posted 2 weeks ago
76 Visits
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What I am looking for
Contract types Fixed-term contract, Permanent contract
Working time Full time
Salary range 1500
Experience Graduate

Meeting and Greeting the guest
- Escorting and handling site visit
- Providing relevant information about Resort activities, timing & Events
- Processing with check ins and check outs
- Preparing Room Keys
- Checking guest profile in Opera and traces/comments & Internet prior arrival
- Assisting with documentation and guest disclaimers, collecting compulsory Deposit and handling cashiering
- Authorizing Credit Card
- Packing and unpacking Service (by request)
- Assisting the Guest in Restaurants/ Activities reservations
- Escorting guests in to outlets
- Attending guest queries through out of stay
- Assisting in Verbal Translation from English to Russian and Vice Versa
- Arranging in villa decoration for Birthdays and Special Events
- Communicating needful arrangement to relevant departments
- Writing personalized, welcome and departure letters
- Filling out Guest Experience Log
- Submitting daily guest feedback
- Promoting hotel activities and upselling services
- Coordinating guest transfers and flights
- Attending reception desk, printing out the reports and checking an emails
- Providing high level service with smile and accommodating guest request timely and in polite manner
- Handling Guest complaints and reporting to Guest Services Manager or Team Leader / Shift in charge
- Updating Opera Profile

Language skills
Bachelor degree of Translation studies
Language(s) spoken

German (Fair)

Italian (Fair)

Korean (Fair)

Russian (Mother tongue)

English (Fluent)

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