Implementation Manager

Posted last week
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Experience Graduate
Contract types Permanent contract
Working time Full time
Language(s) spoken English (Fluent)
Salary range Negotiable ( Interesting Basic Benefits ( Transport Allowance Night Shift allowance))
Description

The Implementation Manager is responsible for directly managing the operational day-to-day activities to achieve the delivery of service excellence for the Implementation team.

Essential Duties and Responsibilities include the following: Other duties may be assigned.
· Establish and maintain project management
· Drive customer satisfaction by providing high quality of service
· Coach and mentor team members
· Proactively highlight risks and provides with a set of plans and options
· Manage SLAs
· Root cause analysis of defects and issues
· Establish metrics to drive continuous improvement of work area(s).
· Implement and maintain Knowledge Management framework
· Seek and respond to development feedback.

Skills
Preference will be given to local with international working experience OR expat having a permanent resident permit in Mauritius.
7 Working experience preferably in IT
Experience in managing a team of 5-10 people
Good project Management skills
Good people Management skills
Familiar with KPIs and Stakeholder Management
Working Hours 1700 - 0200 ( Mon to Fri )
Diplomas

Degree/ Diploma in IT
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Ceridian Mauritius Ltd
Ceridian Mauritius Ltd
Ashwini Gunputh Surnam
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