Head of Community Management

Posted 2 weeks ago
32 Visits
Experience Junior
Contract types Fixed-term contract, Permanent contract, Freelance
Working time Full time
Language(s) spoken French (Fluent), English (Mother tongue)
Description

Want to help expats all over the world to make the most of their expat projects? Join our team, and manage a community of 3 million members.

Expat.com is the leading multilingual platform dedicated to life abroad. It provides informative content, networking facilities, and premium services to help those who are living or wishing to live abroad, helping them to make their expat project a success.
With over 3 million members, and available in 5 different languages (English, French, Spanish, Italian, and Portuguese), Expat.com is the most active online expat community.
Expat.com is currently recruiting for a full-time Head of Community Management to join the team.

The position
The Head of Community Management will be in charge of ensuring the development of the community, from acquisition of new members to the retention value chain.


Responsibilities

Acquisition
- Define and implement strategies to attract more members and convert visitors into members
- Watch market trends and competitors to make sure our services match the latest trends and address the needs of our audience

Retention
- Define and implement onboarding and reonboarding projects to accompany new members on the website and reactivate the unactive members.
- Implement actions to ensure our members are loyal and active on the platform

Increase activity on website
- Promote members' participation in all our section to reach critical mass for each community
- Develop and manage our Experts team: recruitment and animation of the network of Experts


Content moderation
Manage content provided by members throughout the site: validate posts or ads, moderate content, monitor members' activity, remind members of the site's rules.

Team Management
- Manage the in-house team of community managers: set up objectives, monitor work quality and assess performances
- Set up and implement processes for day-to-day activity and projects
- Set up a network of facilitators all over the world to help with moderation and forum activation

Reporting
- Define KPIs to monitor the development of the community
- Report to management

***
If you are up for the challenge, kindly send us your CV at: [email protected]

Skills
Bilingual English/French (mastering an additional European language would be a plus: Spanish, Italian, Portuguese)
Excellent writing skills
Strong interpersonal skills
Project Management skills
Diplomatic
Patient
Self-Control
Client Focus
Enjoy working in a multicultural environment
A passion for helping others
Interest/experience of life abroad
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