Customer Success Manager

Posted 2 months ago
1422 Visits
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Experience Junior
Contract types Permanent contract
Working time Full time
Language(s) spoken French (Mother tongue), English (Mother tongue)
Description

Expat.com is the leading multilingual platform dedicated to life abroad. It provides informative content, networking facilities, and premium services to help those who are living or wishing to live abroad, helping them to make their expat project a success.
With over 2.6 million members, and available in 5 different languages (English, French, Spanish, Italian, and Portuguese), Expat.com is the most active online expat community.
As Expat.com is a growing company, we are currently recruiting for a full-time Customer Success Manager to join our team in Port-Louis, Mauritius.

Mission
The Customer Success Manager will support the Sales Team to manage the post-sales process and ensure clients satisfaction and retention.

Responsibilities
Campaign planning
- Set up all advertising campaigns for our clients: liaising with clients to receive all campaign material, traffic management, campaign creation
- Advising clients on how to conceive effective material for their advertising campaign
Leads management
- Manage leads for our clients: follow up lead campaigns, lead review and validation, and reporting to clients
- Validate incoming Premium accounts on our Business Directory and dealing with accounts upgrade
Reporting
- Analysing customers campaign data (through Google Ad Manager, Google Analytics and internal tracking system) and suggest improvements to campaigns

- Prepare and send reports to clients

- Provide global reports on ongoing advertising campaigns to Sales Team so as to plan customer renewal


Skills and competencies
Technical skills:
Excellent communication and interpersonal skills
At least 3 years of experience in the media and digital field
Well-organised
Knowledge of media advertising platforms
Be comfortable working with numbers and data

Personal qualities:
Be fully fluent in English and French
Self-driven and proactive
Great team-player with a positive attitude
Logical and analytical


To apply:
Email your CV and a cover letter addressed to Henri FAVIER, Sales Manager at Expat.com, at: henri@expat.com.

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Henri Favier
Henri Favier
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