Junior IT Engineer

Posted 8 months ago
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Working time Full time

Duties & Responsibilities
• Ensuring that all incidents are logged and assigned on the help desk.
• Providing remote support to client users utilising the given remote tools.
• Actively investigate methods of reducing support calls.
• Monitoring and delivering help desk outputs.
• Follow standard operating procedures for all activities of the help desk.

Desired Experience & Qualification
• Minimum Grade 12 Qualification.
• 3 years' experience in an IT support environment.
• Good communication skills.
• Experience on Windows 10 and Office 2016
• Application knowledge of Microsoft Word, Excel and PowerPoint.
• The individual must be able to work under pressure and swiftly resolve queries.
• Basic understanding of the 20 keys concept.
• Have a valid code 8/EB driver's license as well as reliable transport.
• Must be service orientated, have interpersonal and problem solving skills.

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Supply IT Technologies
Supply IT Technologies

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