I usually find the ferry between Malta and Gozo to be pretty good but there are two issues that bother me due to lack of instructions.
The first issue is that sometimes when you enter the ferry with a car from Mgarr (Gozo), you can't enter the normal way if there is too much traffic so you have to enter from another route. However, you have to travel halfway across town to enter from this new direction and there are no signs to tell you how to get there. I don't have a car at the moment but when I travel in the ferry by car with my family (who lives in Gozo) they know the route. I understand if you grew up in Gozo, you probably know the redirected route but how do you know where it is if you aren't familiar with the area? GPS would tell you how to get to Mgarr but I don't think it will show you an alterate route to the ferry entrance. You can't enter "Alternate route to Gozo Channel by car when the ferry is busy" as your destination on the GPS.
Another issue is that there is a place on the ferry for passengers to exit and a place for cars to exit, which is the garage. However, occasionally, passengers are asked to exit through the garage due to construction on the platform, which is fine. However, I am annoyed by the lack of instructions that they give in those situations, especially last Tuesday. Firstly, you hear a message to exit through the garage on the loudspeaker only once in Maltese so it is easy to miss. I don't know why they don't repeat it in English like they do other instructions. Secondly, there were no employees around to guide me to where I have to go. So I went through the garage but realized that I was on the wrong level. When I got to the front of the ferry, I realized that I was still on the middle level instead of the bottom level so I had to wait for them to lower it with hydraulics and then walk out with the cars. When I walked out of the ferry, since I was in the wrong spot, there was a gate blocking me from exiting and luckily an employee opened it for me.
I was upset because I walked into someone's side mirror and apologized but the man was furious with me. I know that I should have been more careful but, to be honest, I think that I was only partly at fault. Firstly, I didn't choose to exit through the garage. Gozo Channel made me exit that way. Secondly, the pathway to walk through the garage is very narrow between cars when the drivers don't fold their sideview mirrors, especially since I was carrying a big backpack. If there was a mirror on my left then I moved right and if there was a mirror on my right then I moved to my left. However, eventually there was a point where there was a mirror to my left and right, which left me no room so I hit one. Perhaps Gozo Channel should inform drivers to fold their mirrors until they drive off so that they give the pedestrians more room to walk. Lastly, it was not like I was being careless by running. I was just walking.
I was wondering if other people on this forum have a similar problem with the Gozo ferry. If so, is there any reason why Gozo Channel can't simply give better directions or put up signs so that it is easier to move? Is there a better route to take if you have to exit through the garage?Lastly, do you think that the blame for hitting the guys mirror was all or mostly my fault or not.