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Criminal activity (theft) of Maltese company

Last month I relocated from Malta after 3.5 years living on the island to another European country. I had a Contract mobile and home internet with *** during my time in Malta, in my rush to leave I quickly visited a *** shop:

LINK
[link moderated]

(they shut the shop down a week after I left)

I asked to close my account and paid off my remaining bill which was around one hundred and sixty euros in cash in the shop.

After moving to the new country I logged into my *** online account to see my accounts still active and my bill of one hundred and sixty euros still outstanding.

The shop had not added my cash payment to my account!

I contacted *** customer support and they see no record of payment and will not do anything as I cannot find the receipt (I just moved countries, life is all in boxes and god knows where that is)
After many messages (mostly me completely losing my shit as they have robbed me) they have offered to settle if I just pay half of my bill?

I visited the shop I went to as I know the guy will remember me, (I put 30 or so Euro into the collection box after he told me about his sick baby niece) but when I got there, the shop was closed down.

So the solution offered is for me to pay 80 euro’s to the criminal thieving company that stole my money?

**** that.

So in short, if you are moving to Malta I strongly suggest you avoid the [link moderated] company ***

Moderated by Bhavna last week
Reason : Possible defamatory content on a public forum. Name has been moderated. You may share the name through the private messaging system if necessary
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If you do not have the receipt you can not blame ***, saying that the person you dealt with sounds a bit dodgy makes you wonder if the collection box was genuine.  You will probably  have to pay half as suggested and write it off as experience, good luck.

I paid, its on CCTV, happy to fly back to go to court, no problem, it is principle.

tonotwant :

I paid, its on CCTV, happy to fly back to go to court, no problem, it is principle.

If the shop has closed down, there is no CCTV. I try and use my card when I pay for things, then at least you can get a copy from your bank.

Surely there are data retention laws / freedom of information act?

I really do not care how much it costs they will not get a penny from me, I would rather fly back and do time than pay these thieves.

You should probably do some reading about how far foreigners get with the law here :(

When I left the island my Landlord stole my complete deposit (1600 euro) and now when I have left this company is screwing me.

The only thing I can do is make sure any company owner I know drops the usage of the business plans / phones and internet with them. My company will certainly never do business with them.

Just shocking how business is done in Malta, shameful people.

I'm sorry to hear about your experience, but I guess it might be down to the shop not being a company-owned branch but just an independent sales partner? We had no problems when we left Malta last October and terminated our contract with the same company. But we went directly to the head office in Mrhiel, and the guys there were really helpful. Just to be sure, though, I ALWAYS keep proof of such payments and other documents in a folder that sits on my desk, so if there are issues I can find them. (Had my share of bad experiences, too, especially with rental car companies...)
In your case I guess it'll be best to settle the 80 euro bill and leave it there...

tonotwant :

Surely there are data retention laws / freedom of information act?

I really do not care how much it costs they will not get a penny from me, I would rather fly back and do time than pay these thieves.

If it was a shop that acted as the Service Provider's agent rather than the SP's own shop then I think you are lucky to get an offer of 50% without a receipt!
I would not even consider court, also be aware of the creditor applying to freeze you bank account here if you still have one.

Ray

I left the island, closed all accounts including the local (useless) bank account I have nothing there apart from a LTD company which can not be touched.

They can forget the 80 euro I will make sure these incompetent idiots lose a lot more than that.

Thanks for the advice, I will avoid any future dealings with any Maltese company.

tonotwant :

I left the island, closed all accounts including the local (useless) bank account I have nothing there apart from a LTD company which can not be touched.

They can forget the 80 euro I will make sure these incompetent idiots lose a lot more than that.

Thanks for the advice, I will avoid any future dealings with any Maltese company.

PM me the company please.

Done ;)

Just out of interest, I assume you have a major international business to be able to cause so many problems for the Maltese companies!

Must have been pretty big to have a €160 bill for telecoms, internet and mobile!

Perhaps you would like to enlighten us all and also tell us why you didn't like the UK either!

What other country are you going to inflict yourself on next?

Ray

Hi Ray, the value of the theft is irrelevant, it really is principle. I am nothing big or special, I have a small company and consult a lot of the large igaming companies in Malta, the damage I can do is only teeny tiny, I just advise any company using the corporate services of melita to ditch the services, no big impact at best less than 100k a year.

I left the UK for Malta as Malta offered the best options for tax avoidance for igaming companies so most have hq there, as do I, I just moved away for family reasons but will continue working remotely with igaming companies in Malta, hope that covers your questions. As for where next, not sure maybe Caribbean.

Hope you have better luck there.

Ray

I have heard similar stories to this recently on the island, also technicians taking cash from customers on visit with no proof or receipt. better to be careful and get invoices receipts and employee details if possible

Don't pay it. You'll be fine. I agree- it's the principle.

Michelle Attard :

I have heard similar stories to this recently on the island, also technicians taking cash from customers on visit with no proof or receipt. better to be careful and get invoices receipts and employee details if possible

Surely this is common sense.

yes - but not every society and country have people looking to do this. My point was be careful if suspect anything strange

Michelle Attard :

yes - but not every society and country have people looking to do this. My point was be careful if suspect anything strange

In every country you will find some scam going on, the larger the place the bigger the problem.

SimCityAt
That's not true. Michelle's point was valid. You can get away with a lot more here than in Canada (big country) for example. If I have a rental dispute in a Cdn province I  go to a gov't office to have it settled fairly. As far as I know such a thing does not exist here. And don't bother to mention court- something like a rental dispute shouldn't have to go to  court. No wonder cases take years with every little thing turning into a court case.

In Scotland if you have any issue we just kick f**k out the guilty party and thats it sorted.

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