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Danish Speakers - Costumer Service - Urgent

Danish Inbound Technical Advisor – Lisbon, Portugal

We are PeopleConquest a Human Resources company and we are recruiting for a Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base. We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent.
Primary Responsibilities:
-    Provide friendly and efficient service to the Danish business community.
-    Be the first point of contact to handle technical support and resolve customer issues.
-    Respond professionally to inbound phone calls and emails, including urgent situations.
-    Identify and escalate issues appropriately.
-    Research information and troubleshoot problems using available resources (product laboratory).
-    Proactively and independently work to meet targets and goals.

Requirements:
-    Danish native speaker (mandatory)
-    Good understanding of English
-    Ability to work in a team environment
-    Ability to build trust with customers
-    High level of patience and empathy
-    Technical aptitude and ability to pick up new technology quickly

Bonus Skills
-    Previous customer service or contact center experience
-    Good troubleshooting skills and analytical thinking
-    Good communication skills
-    Knowledge and understanding of hardware and printers
Our Offer
-    Competitive salary (x14)
-    Monthly meal allowance
-    Monthly performance bonus
-    Relocation package to Portugal (including traveling and accommodation costs)
-    Private healthcare insurance (applicable after 6 months) with an on-site Doctor
-    Stable working hours (Monday to Friday, 7 am to 4 pm)
-    Great office location in Lisbon – Parque das Nações
-    Help in finding accommodation in Lisbon
-    22 vacation days per annum
-    4 weeks of training (fully paid by the client and included in the contract)
-    Starting an international career
-    Supporting one of the largest brands in the world
-    Further training available through the clients online University
-    Career opportunities and a great multicultural working environment

Send us your CV to recrutamento[at]peopleconquest.com with the following reference: Danish_LX

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