Message from MOI after 4 years

Good Afternoon. Can i ask for  questions? I have one of my friend he has a case last 2013 but unfortunately it is already close same year. After 4years the MOI they send a message to him to report the MOI office ragarding your case last 2013 but he is confusing because he know his case it was already close. And how many times his going to vacation but his not hold in emigration can you give an idea about this case? What he will do?

He visit the MOI and check the status of his case cuz it could be not close yet