How to get back the deposit

Hi All,

My problem is a bit strange.
I am from Germany. In August, I went to Odense to work for an organization. I hired an apartment there and as per agreement, I paid the 3 months rent + security money (2 months rent). This means that the collective sum I paid was a 5 months rent. Out of that 2 months was a security deposit which i was suppose to get back. I started living and working in August 2016. However, by the end of the month, I realize myself not able to accommodate with the environment so I decided to go back to Germany. I immediately told the landlord about that and it was ok. Since the contract deadline was 3 months, I have paid already for Sept, Oct and Nov (as a summed up money), I only paid for Aug and went back home. Of course, I met with the landlord, showed him everything, drank a coffee with him and said him goodbye. The official rental period will end in the end of Nov 2016. However, I left the apartment in August. The landlord mentioned (in Aug) that everything is fine and he will return the deposit. I have the email communication as a proof. But till toady I havent got anything. Though he wrote me 2 times in Sept and Oct that he will transfer the money in next few days but that few days never seems to come to an end.

Now I am in Germany and working. The landlord is neither replying to my mails nor answering my calls. What is my best option to get the deposit back? Is there a way for someone like me who no longer lives in Denmark can get a legal help or initiate a legal process. Or what is the process to initiate such campaign.

Any experience, advice would be highly appreciated.

Kind Regards,

I would advise you to contact Fyn's tenant association and put your question to them.
You have to become a member of the association to get their help, and a membership costs 675 kroner the first year (calendar year?), but they will definitely be able to help you.

This a link dealing with your rights: … depositum/


Dear Nellie Berg,

Thanks for your reply, I tried the link you mentioned even with google translation, its a bit of difficult to get to the right spot at the page (because of translations). But I thank you for this help. I will register myself and let see what happens.

My understanding is that it is a rental portal where the members can advertise their apartments for renting and vice versa.

With Kind Regards,

The latter link leads to a rental or selling site, but there are also advice to find about the rent act for both renters and landlords.

There is also Huslejenævnet, e.g. the municipal board which judges in rent disputes between renters and landlords. Actually, it isn't the right place for this case as the landlord has acknowledged to pay your money back, but just don't do it. With a verdict from Huslejenævnet in hand, you can summon the landlord for a trial at Boligretten (housing court).

You'll still have the possibility to complain about the amount of the rent if you think it might be too high. … ejenaevnet
It costs 305 kroner to make a complaint over the rent, but it may be worthwhile as the landlord will have to pay back what he has overcharges.

Can you read this leaflet?
On page 1 to the left there are two addresses. The first one offers free legal assistance, but only if you turn up personally. However, the other one doesn't have the same restrictions, and you can email them.

Retshjælpen i Vestergade
Vestergade 51, 1. sal
5000 Odense C
Tlf. 66 12 09 44
Åbent tirsdag og onsdag kl. 13-16
og torsdag kl. 15-18.

Start writing to Retshjælpen.


Hi Nellie,

Thanks for your post. I followed your guidelines. I looked at the document you mentioned. I can prepare the case and send them to the Odense committee. I have to transfer them the fee but somehow I cannot understand the account number. Thats what I found

Du skal betale beløbet samtidig med, at du afleverer klagen. Du kan også overføre beløbet til nævnets konto i Nordea: 2206 3495369691

I can only make online transfer and that konto and bank code is required. Could you please have a look at above those lines and help with the account number and bank code. for example:
my under standing is 2206 is the bank code and 3495369691 is the konto but this is no correct or if all of it is the account number then what is the bank routing code or BIC.

Thanks for the help and
Kind Regards,
Imran Gul

Hi Imran

You are quite right regarding the bank account number. The first four digits defines the bank to which the amount shall be transferred. The rest of the number is the receiver's account. For some banks, the registration number is part of the full account number (10 digits totally)

However, I guess that your problem was related to the fact that you are trying to transfer money from a foreign account. I have therefore called the bank and I was told that it will be necessary to use an IBAN number. As the transfer will be in EUROs, it should'nt be necessary with a SWIFT number, but I got both numbers.

Huslejenævnet's account: 2206 3495369691
IBAN: DK5920003495369691

I hope you will now be able to transfer the money, but else do feel free to write again.

I am afraid that it will take some months before you get Huslejenævnet's decision, but I hope you will share their decision with us when the case is closed.


Hi Nellie,

Many thanks for the reply,
Yes, I am trying to do it from Germany.
Now I can move on with the application.

Yes, sure, after I submit the application, I will keep you posted.

I thank you that you called the bank and simplified it for me.
I hope, some good thing will happen.

With Kind Regards,

I am glad to hear that, Gul.

I am quite confident that the landlord will have to pay you more or less back. Maybe, Huslejenævnet already knows him from other cases.


What about let the Huslejenævn look at the size of the rent at the same occasion?

I can request them to do so. But the rent was 7500 Kr per month including everything. It was at steingade 1, Odensee … je-er-hoej … nemsnittet … el/2651867

You shall split your complaint up so the two issues aren't mixed together, but can be decided undependently of each other.

Hi Neillie,

Its been quite a long time since we exchanged a message.
I would like to thank you for all or your help and advice.

I would like to share the outcome of the process.

I sent my application package to Huslejenævn and paid them the money in Jan 2017. They replied that they have registered the case and it could take 9 months up to a year to solve because they have to contact the other party and take his/her argument into the account. But in the last month, I got an email from the landlord from Odensee and he requested that he would like to settle this and would like to pay. I do not know what happened in the middle but I assume that Huslejenævn might have wrote him something.

In the end he paid me the deposit in full and I took the case back from Huslejenævn.
This really worked as I got my money.

I am grateful for your help.

With Kind Regards,

Hi Gul,

Congratulations! Nice to have this issue settled satisfactory. :top:

I think that your landlord reacted as soon as he was aware that Huslejenævnet had been involved. As he had already accepted to pay your deposit back, he knew the result, and if  you hadn't withdrawn your, he would have had to pay for the casework, and it might also have other consequences for him (warning, blacklisting).

Perhaps the rent was also set too high, and he would have to pay you some of the rent back.

Indeed, he had much to lose, nothing to win by going on.

Huslejenævnet has done nothing except contacting him, and he hasn't written them back, but contacted you instead. I am quite sure because else you would have received a mail with the landlord's answer/statements.

I thank you for taking your time to give this feedback.


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