If your an Expat on assignment in Hong Kong, we found that the consumer protections for Expats are not quite up to speed with other areas of the world. Expats often move, in our case after four years in HK. When departing PCCW will review your contract and work out a departure plan that includes early termination of your agreements. It is still a bit painstaking, but it gets done to you satisfaction. SMARTONE however, is a true nightmare for a departing expat. They advise you are stuck paying the full amount for the full term of the agreement and get nasty when asking for consideration to terminate at time of your move out of HK. And they go after you! be careful when deciding on going with not-so-SmatTone. Be careful.