Deliveries from the UK

I wondered if anyone had experienced this, I wanted to order some things from Holland and Barratts in the UK they stated they delivered to France.  I read the info and the delivery charge was £6.95 plus they said any taxes added by customs and they could not say how much as they did not know it could be a little or a great deal so contact the French customs for information.  We live in a rural area as I imagine many of you do and when I fill in my address and zip code I generally find it is refused or just states not recognized.  Anyone experience having to pay extra tax for deliveries from the UK.  Thanks for any feedback...

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