E0000236 - No Record found error

Hi Guys,

Guess I may be too early to create this post for my case. Still wanted advice.

I recently found an opportunity as a Marketing Manager in a London based Food delivery company at their APAC office (Singapore). The HR applied for EP on 20th October 2016 at around 3 or 4 PM. I checked EP status online on the evening of 21st October 2016. I was surprised to find this error, "E0000236 - No Record found error". I quickly checked with HR, she said from her portal it says pending and even shared my Application reference number. Post which I checked status online by keying in application number still got the same error. I was expecting EP application record in pending status. Is this normal that this happens? Anyone faced the same issue?

My Qualifications:

Singapore Work Exp: 2.3 years Total Work Exp: 4.6 years.

1. I am in Singapore for close to 4 years now (Since Jan 2013).
2. I came here for my Master of Technology degree (Data Analytics) in NUS from India. Graduated in 2014. I have signed MOE service obligation tuition grant which wants me to work for 3 years post graduation. which is still valid (June 2014 to June 2017)
3. Started my first job in Singapore as a Campaign Manager (Salary was 42K SGD per annum) in a US HQed Social Media Ad tech company at their Singapore office for APAC. Duration June 2014 to September 2015.
4. My second job opportunity was with a Singapore HQed Mobile Ad tech company as a Product Manager (Salary was 65K SGD per annum). Duration November 2015 to October 2016. I have to highlight the point that this EP took like 40+ days to get approved. (I dont really want this to happen again)
5. The new job opportunity  as a Marketing Manager (Salary is 75K SGD per annum) in a UK HQed Food delivery company at their APAC office (Singapore). EP was applied on 20th October 2016 and when I checked even on 22nd October online for status it says "E0000236 - No Record found error"

6. Prior to coming to Singapore, I was working as an Analyst Programmer in India for one of the top IT services company. Duration Oct 2010 to Jan 2013.
7. I completed my 4 year Bachelor of Technology degree (Information Technology) from Anna University, Chennai, India (from a university affiliated college). Duration 2006 to 2010.

My queries now are:
1. Please throw some light on E0000236 - No Record found error? which was strange to me.
2. I really do not want the case to repeat where it took 40+ days for Ep approval again. :(


If your employer says that they can see it's appearing as pending then asked them to copy the print screen and send over to you to clear your doubt. Cause it surprises that the employer can see pending where as when you check it's showing as an error. There could be a possibility you might input incorrect data or information in the website which leads to the error message.

Secondly getting an EP itself is tough and so how many days it will take or getting successful depends on MOM so nobody knows or whether you or me want or not, it will take its time to see any response from MoM. Many instances it takes more than 2 months in recent months. Hope you will get a positive feedback from MoM.

Last not the least, hope you didn't resign from your current employer as I have seen few cases where people resign after receiving offer letter then their new EP or S pass didn't get approve.

Thanks Surya2K for your reply.

The HR did send the screen shot with my application number. I checked again online yesterday with this application number. Still it says, No record found. Which is strange. Can I enquire MOM with the application number?

Fingers crossed!

1. All responses to status online enquiries come from the same database - there is only one!
So, if you can exclude typing error or fraud, you or your employer should contact MoM - it might be a bug in their system.
2. It will most probably take more than 40 days this time - the average EP processing time at MoM has gone up that much recently. Sorry!

Thanks Beppi for the response

1. I will check the status monday morning, if it still shows No record found. I will call up MOM and get this clarified.

2. I checked with the employer on their previous applications and they said the maximum it had gone was 7 days. However I am still worried on the No Record found error only.

Fingers crossed.


Hi Guys,

My EP got approved today. :)

Thanks for the guidance.


I have one query now. If my current employer cancels my Ep this week. Can I travel outside singapore and come again next week with my IPA of new Ep?

Congrats! How many days did you wait for the result? 'Y one is still pending. It's almost 3 weeks.
Cross fingers!

The employer had applied on 20th October. So 5 calendar days. Good luck to you.

Congrats, I would suggest to get your new EP before you travel outside to avoid unnecessary QA in immigration check point, its matter of few days to receive your new EP, unless there is really an urgent work then you can obtain VISA to enter Singapore after your existing EP cancelled.

Hi Karthik,

What was the issue behind getting
E0000236 : No record found.

I am also in the same boat,My consultancy has applied for EP.But when I login and check the status it shows E0000236.

Can anyone help regarding this issue.


"No record found" means what it says: The system does not have the information you requested.
If you logged in with your FIN number and looked for your EP application, the message means that the system knows no such application - which could be because it hasn't been entered yet (this takes a few days after submission) or that no application has been made.


Thanks for replying.Now I see the updated status, maybe it took some time to refresh the details or something else not sure.
Also, one query.Is it possible that someone has 2 EP's applied at one time ..both in pending state ?


No, this is not possible - only one work pass application allowed at any one time!

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