Customer care in the USA

Hello everyone,

The way customer services are handled can greatly affect your views on certain brands, products, companies or stores. As a consumer, it is important to get familiar with local practices regarding client assistance in the USA and try to understand how things work in the country.

How would you describe your customer service experiences in the USA?

Do you feel welcome when you enter a store? Do you get useful tips and advice?

Are after-sales services available in the USA?

Thanks for sharing your experience,


In the usa customer service is a sacred cow. Employees are trained to offer superior service, smile, be polite. If you get poor service, you can complain to management and you will receive a heartfelt apology.

It depends on every stores and the person works there, obviously if the servise is bad you will feel pissed of. Be polite to the customers, don't argue too much, give up if he is being aggressive with a smile even though he is wrong.

Be a peoples person is the only way of doing customer servic. You don't want a degree to  customer's man but you should posses a kind heart and smiling face.

Not only in USA but every corner of the world.

I am really satisfied with the customer service in the US. People in general are polite and nice. Once in a while in high end stores like Neiman Marcus for example you will find a snub sales person that will treat you according to the clothes your wearing aka "how rich you look".

New topic