Customer care in Puerto Rico

After living here for 18 years.. .I think I have a sense of how to get service.

First and foremost; we must remember we are not in the States and training and culture here is different.

Secondly, establishing some kind of relationship or connection is key.  As this is a culture of relationship focus.

That may mean a simple "hola" and a smile or simply asking for what you need in a calm pleasant way a couple of times.... The time frame differs here and can be slower.  It has nothing to do with your background or ethnicity.

I have never felt put off or out due to being North American.  I think we need to be responsible for our own "fitting" in and know what works and what does not.  IT DOES NOT work to be loud or aggressive, which you will get nothing and maybe put to the back of the line

Mostly, I have found that this is a culture that will embrace you should you make the effort.

I also have the "follow-up" follow-up" follow-up" rule with all services I may need in home or out.  I at least know where my time stands and don't need to get upset.  WHY?  because you are in PR that is WHY  

Enjoy the ride... be happy and look for the gold in the journey!

Lynn Stravecky