Customer care in Mongolia

Hello everyone,

The way customer services are handled can greatly affect your views on certain brands, products, companies or stores. As a consumer, it is important to get familiar with local practices regarding client assistance in Mongolia and try to understand how things work in the country.

How would you describe your customer service experiences in Mongolia?

Do you feel welcome when you enter a store? Do you get useful tips and advice?

Are after-sales services available in Mongolia?

Thanks for sharing your experience,


Mongolia here shows a certain deviation from other countries... of course everyone is welcome in all stores and the people are very eager to sell something.. no prob when you keep trying on shoes or clothes for hours. And they aren't that boring as the salesmen are in China.

Rule number 1: bargain as much you can. Pretend to go away, come back etc.
Rule number 2: there is no refund after purchase
Rule number 3: there is ABSOLUTELY no refund.
Rule number 4: there is no warranty (except in the department store, maybe MCS plaza or other big stores). When buying brand stuff make sure it's a contracted seller... otherwise your new laptop from Lenovo, Dell or Apple doesn't come with any warranty.
Rule number 5: never get angry. Otherwise Rule number 6 applies...
Rule number 6: calm down. Or 300 pound 7 ft security guy will ask you to leave. You can't change rule number 2-4. For making changes you need to buy the store. And you need to settle down there and manage it yourself.

Rule number 7: the small shops mostly accept cash only. Bigger stores nearly always accept debit cards (EMV, Maestro, VPay) and the most commonly used credit cards. However card payment is limted to times with electricity - and that gets away in hottest summer days (due to AC) and in the coldest winter times (due to electric radiators)

in hotels pretend to be a foreigner and not a mining engineer. Mining engineers pay triple, tourists pay 10-50% more than locals.

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